FAQ

About

What is StealthEX?

StealthEX is a custody-free crypto exchange. We provide the opportunity to convert over 450 cryptocurrency assets limitlessly, without having to register, and with no extra or hidden fees. You can also buy a vast range of crypto coins using fiat currency.


How do we work?

StealthEX works with multiple major cryptocurrency exchanges. Once you send the order in, our algorithms find the best deal on the market and make a swap for you.


Why should I trust StealthEX?

You can rest assured that StealthEX does its best to provide you with seamless transactions supported by a simple and user-friendly interface. No swap can be lost or sent to a wrong wallet. Our exchanges are free from sign-ups, private, and, most importantly, instant. Instant exchanges do not require storing funds on the platform – we do swaps between crypto wallets.


Where are you guys from?

We are a multinational brand with office locations around the world. Our main headquarters is situated here: с/о Hermes Corporate Services Ltd., Fifth Floor, Zephyr House, 122 Mary Street, George Town, Grand Cayman KY1 1206.


Where can I find reviews?

One of the most popular websites for your reviews is TrustPilot. You can also google our exchange and find more reviews from our users.


Do I need to register?

No, you don’t. StealthEX doesn’t require users to sign up to our website.


Help

Why can the received and estimated amounts differ?

It takes some time for the exchange to process. As cryptocurrencies are very volatile, the rate might change while your swap is still in progress. Therefore, the sum you receive may slightly vary from the one you expect initially.

If you’d like to exchange cryptocurrency and get exactly the amount you need, then you can buy cryptocurrency at fixed rates. Read our detailed article on fixed rate exchanges  for more useful tips.


Can I cancel my transaction?

All blockchain transactions are irreversible. This means that once you have sent something out, you cannot change or cancel the transaction. It’s very important to check the deposit amount prior to continuing the swap – otherwise, we may not be able to process your exchange.


What should I do if I don’t receive the coins?

Cases like this are extremely rare. It might happen though, that you have entered incorrect data for your transaction or sent the wrong deposit sum. If you have noticed something like this, please contact our support team at [email protected] – we’ll do our best to assist you!


Is there a fee to list a coin?

No, there isn’t. If you can’t find a particular coin on our exchange list and would like us to add it, please feel free to contact us at [email protected].


Exchange

What is the fee?

For every exchange, you have to pay the network transaction fee – this payment is needed to push the transaction into the blockchain. Besides, there might be trading fees on the liquidity provider’s side. 

The fees vary depending on the currencies you have chosen and the amount to swap. StealthEX makes sure to calculate and include all the possible fees into the transaction estimate and present it to our customer before they make an informed decision to exchange their cryptoassets.


What is the minimum exchange amount?

We do not have a maximum exchange limit – you can swap just as much as you want. However, there needs to be a minimum amount to make sure your transaction gets included into the blockchain and the swap is made. You can see the minimum amount while entering the number of coins you would like to exchange on the main page.


How long does the exchange take?

Generally, cryptocurrency exchanges are processed in a span of 5 to 30 minutes. This estimate depends on the network you are using, blockchain conditions, trade availability, etc.


What is a Transaction Hash/ID? Where can it be found and why do I need it?

Hash is a key piece of blockchain technology, a unique string of characters. It is given to every transaction that is verified and added to the blockchain. The hash commonly appears at the top of the page when viewing your transaction through a block explorer website, such as Blockchair, or can be found by copying the URL from that same page. In many cases, a transaction hash is needed to locate your funds.


What is an Extra ID?

Extra ID is a special transaction identifier. It is needed to check the transaction in the registry, find it in case it was sent to an exchange wallet or confirm that a transaction was processed.


How to buy crypto with a credit card?

To buy cryptocurrency, click on the “Buy Crypto” tab on our main page. Then select your fiat currency and choose the coin you want to buy. Enter your wallet address and double-check it. Confirm your identity and enter the data requested by our partner, Mercuryo. Once all the information is verified, you will be able to purchase crypto without going through this procedure again. Read our detailed article on how to buy Bitcoin with a credit card for more useful tips.


What do I need to buy BTC?

Just go to our StealthEX exchange, choose the pair and the amount for your swap. For instance, ETH to BTC. After that, provide the recipient address to which the coins will be transferred. Move your cryptocurrency for the exchange, and, finally, receive your swapped Bitcoin.


Is it possible to send funds from 2 different wallets for one exchange?

No, unfortunately, it’s not. Our system does not allow for such an exchange: you can’t exchange funds sent from 2 different wallets within one swap. However, you can complete your exchange as two separate swaps.


Do I have to pass KYC?

At the moment, you can exchange cryptocurrencies without KYC (the verification procedure is needed in rare cases if your wallet is blacklisted by the liquidity providers) and you can freely buy cryptocurrencies without it if the total amount does not exceed €900. For this procedure, our customer will need to provide us with a high-quality photo of their ID, a verification selfie of them holding their ID and written StealthEX sign, and proof of origin of funds.


Wallets

What is a cryptocurrency wallet address?

A wallet address is an alphanumeric code. This public identifier is used to transact on the blockchain. The formats of the addresses differ depending on the currency.


How do I get a wallet?

There are many great crypto wallets on the market – to get an address, you should choose the service that suits you best. You can check the website of the currency you would like to hold to see the wallets supporting it.

Read our detailed article on the best crypto wallets for more useful tips.



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